Based in the UK. Prepared for Production.
Skip the generic offshore call centres. Connect with a UK-based team that understands commercial embroidery and print machinery.
Order Edits & Technical Support
If you are experiencing difficulty with an order or need to request an adjustment, the most efficient route is through your secure portal.
Log In: Access your dashboard and navigate to the specific Order Page.
Standard Edits:Use the “Request Edit” function for routine adjustments.
Escalations:If the issue requires deeper technical review, scroll to the bottom of the order page and click “Raise Support Ticket”. This attaches your file data directly to the request for our studio team.
Real-Time Chat
Connect with our support team for quick formatting questions or system guidance during UK business hours.
Start Live ChatCall Our Team
Important: Please have your Order Reference number ready so we can locate your production history immediately.
Email the Desk
For general inquiries not related to a specific active order.
Grounded in Shop-Floor Reality
Our UK presence spans two dedicated sites. We don't just sit behind screens; we understand the mechanical realities of the industry.
Head Office (Administration & Commercial Support):
153 High Street, Brentwood, Essex, CM14 4SD
Warehouse & Sample Studio (Production Testing):
Rear of 78-80 Station Road, Harrow, HA1 2RX
Support Disclaimer: Net Digitizing provides file amendments and troubleshooting advice to support our customers. However, we do not take responsibility for production downtime resulting from machine condition, incorrect tension, or unsuitable material use. Always verify files and test-stitch on scrap fabric before bulk production.