Terms and Conditions

Last updated: 31 July 2026

1. Who we are

Net Digitizing UK Limited (“Net Digitizing”, “we”, “us” or “our”) is a company registered in England and Wales under company number 07983525.

Registered office: First Floor Kirkland House, 11–15 Peterborough Road, Harrow, Middlesex, HA1 2AX
Trading address: Sovereign House, 153 High Street, Brentwood, Essex, CM14 4SD
Email: support@netdigitizing.co.uk
Telephone: 0800 368 7414

We provide embroidery digitizing, vector artwork and related production-artwork services primarily to trade and business customers.

2. Business customers

Our services are offered to businesses and people acting in the course of a trade, business, craft or profession.

By accepting a quote or placing an order, you confirm that you are acting for business purposes and have authority to bind the business named on the account or order.

If we expressly agree to supply a consumer, mandatory consumer rights will apply and nothing in these terms removes those rights.

3. Quotes and contract formation

Quotes are provided free of charge and are based on the artwork, dimensions, fabric, placement, file format, production method, urgency and other information supplied at the time.

Unless the quote states otherwise, it may be revised or withdrawn before acceptance if the scope, artwork, instructions, costs or production requirements change.

A contract is formed when we accept your order or otherwise confirm that work will begin. An automated acknowledgement of an enquiry or upload does not by itself mean that we have accepted an order.

4. Prices and VAT

Prices are confirmed per job because complexity and production requirements vary.

Unless expressly stated otherwise:

• prices exclude VAT;
• rush work, major revisions, new artwork and changes to the original specification may carry additional charges; and
• we will notify you of an additional charge before carrying out materially changed work.

5. Information and artwork supplied by you

You are responsible for supplying accurate and complete instructions, including:

• the correct artwork;
• wording, spelling, names and numbers;
• required dimensions;
• colours;
• garment or fabric information;
• placement;
• machine and file format where relevant;
• branding requirements; and
• any production deadline.

You confirm that you own or have permission to use and reproduce everything you provide to us. You are responsible for copyright, trademark, privacy, brand and other permissions relating to supplied content.

We may refuse content that we reasonably believe is unlawful, infringing, abusive, discriminatory, offensive or otherwise inappropriate.

6. Our work and production files

Following payment in full, we grant you a perpetual, non-exclusive licence to use the final files supplied for your own commercial production and for production carried out on your behalf.

Net Digitizing retains ownership of its pre-existing tools, processes, methods, templates, libraries, production techniques, know-how and other materials that were not created exclusively for your individual job.

Your original artwork remains the property of its copyright owner.

Unless separately agreed in writing, these terms grant a production-use licence and do not assign ownership of Net Digitizing’s underlying intellectual property or general production methods.

7. Delivery and turnaround

Files are normally delivered through the customer portal or to the registered account email.

Requests to send or discuss files using another email address are subject to security verification and our approval.

Typical standard designs are delivered on the next working day. Larger or more complex work may take 24–48 hours or longer. We will provide a more specific estimate where the nature of a job requires it.

Rush work is subject to capacity, technical feasibility and an additional charge. A rush deadline is not accepted unless we expressly confirm it.

Turnaround times are estimates unless we expressly agree a guaranteed deadline in writing. We are not responsible for delays caused by incomplete or inaccurate instructions, customer response times, third-party systems, events outside our reasonable control or changes to the requested work.

8. Proofs and approval

You must carefully check any proof, preview, mock-up, run sheet or final file supplied to you.

Approval does not remove our responsibility for a proven technical error in the supplied file, but you remain responsible for errors or issues that were visible in the material you approved or arose from inaccurate instructions.

9. Test stitching and production responsibility

Before beginning a production run, you must:

• check spelling, names, numbers, dimensions, colours and overall appearance;
• load and check the supplied file on the intended equipment;
• run at least one test stitch-out using the intended or materially equivalent fabric, backing, thread and machine setup; and
• confirm that the result is suitable for production.

Embroidery results depend on factors outside the design file, including machine condition, thread, needles, fabric, backing, hooping, tension and operator setup.

If a problem occurs, send us clear photographs of the front and back of the test stitch-out, together with the order reference and relevant production details. We will assess whether the issue arises from the file or from the production setup.

10. Corrections, revisions and scope changes

If a file we created contains a genuine digitizing or artwork-quality error, notify us within 30 days of delivery. We will correct the file without charge.

The following are not free quality corrections and may be quoted separately:

• changes to artwork or instructions supplied after work began;
• changes to spelling, wording, names, numbers, dimensions or colours previously approved or supplied by you;
• minor text additions or substitutions;
• substantial resizing or conversion for a different placement, garment, fabric or production method;
• cap or 3D-puff conversions;
• redesigns; and
• replacement artwork.

Where appropriate, we may test a disputed digitizing file on our own equipment. A successful test on our equipment is relevant technical evidence, but we will also consider the customer’s intended fabric, machine and setup.

11. Cancellation

You may request cancellation before work begins without a production charge.

Because work may begin shortly after an order is accepted, contact us immediately if you wish to cancel.

If work has already begun, you must pay for the work reasonably completed and any non-recoverable costs incurred up to the time we receive the cancellation request. If the job has been completed, the full agreed price is payable.

12. Remedies and refunds

If there is a proven technical error in a file created by us, our first remedy will normally be to correct or re-supply the file within a reasonable time.

If we are unable to correct a proven file error after a reasonable opportunity to do so, we may provide an appropriate price reduction or refund for the affected service.

A refund is not normally due where:

• the supplied file runs correctly and the issue arises from machine setup, tension, hooping, backing, needles, thread, fabric, operator handling or another production factor;
• the customer did not perform the required test stitch and checks before production;
• the issue results from inaccurate, incomplete or approved customer instructions;
• the customer has changed the required scope; or
• the complaint is made more than 30 days after delivery and we are no longer reasonably able to investigate it.

Nothing in this section limits any remedy that cannot lawfully be excluded.

13. Design storage

Completed designs may remain available through our systems for up to three years as a customer convenience. This is not a guaranteed archive or permanent backup service.

You must download and retain your own copies of all production files, run sheets and related information.

We are not responsible for loss caused solely by a customer’s failure to retain copies, but nothing in these terms excludes liability that cannot lawfully be excluded.

14. Confidentiality and portfolio use

We will use customer artwork and job information to quote for, produce, deliver and support the requested work and for related record-keeping, security and legal purposes.

The customer confirms that it owns, or has sufficient authority from the relevant rights holder to supply, reproduce and permit the limited display of, the artwork and completed work.

Unless the customer instructs us otherwise in writing, the customer grants Net Digitizing a limited, non-exclusive, royalty-free licence to photograph, reproduce and display the completed work solely as an example of Net Digitizing’s services. This may include display in our portfolio or gallery, on our website or social-media channels, in sales presentations, and at exhibitions or trade shows.

We will not sell, license, distribute or provide the customer’s artwork, production file or editable source file to another person, or permit another person to use it for production.

We will not knowingly display work that:

• the customer has identified as confidential;
• is covered by a non-disclosure agreement;
• relates to an unreleased product, event, campaign or organisation;
• contains private personal information or sensitive material;
• the customer does not have authority to permit us to display; or
• the customer has instructed us in writing not to display.

A customer may withdraw permission for future display at any time by contacting support@netdigitizing.co.uk. We will stop future use and remove the work from promotional channels under our control within a reasonable period.

Where appropriate, displayed work will be presented only as an example of production carried out by Net Digitizing. Display does not suggest that the relevant brand, customer or rights holder endorses Net Digitizing.

We are happy to consider and sign a separate non-disclosure agreement before work begins. Where we have signed a non-disclosure agreement covering a customer or job, the non-disclosure agreement takes priority over this portfolio permission and the covered work will not be displayed or used for promotional purposes.

Each party will take reasonable steps to protect confidential business information received from the other and will use it only for the relevant contract, except where disclosure is required by law or to professional advisers and service providers subject to appropriate duties.

15. Accounts, billing and payment

Unless we have approved a monthly credit account, payment is due in accordance with the quote, order or invoice and may be required before final files are released.

Approved monthly accounts are subject to the credit limit and payment terms set by us. The balance becomes due at the agreed month end or when the credit limit is reached, whichever occurs first, unless otherwise agreed in writing.

We may withhold files, suspend work or suspend an account while an undisputed payment is overdue.

For qualifying business debts, we reserve our rights under the Late Payment of Commercial Debts (Interest) Act 1998 and associated regulations to claim statutory interest, fixed compensation and reasonable recovery costs.

16. Account security

You are responsible for keeping portal credentials secure and for activity carried out using your account by an authorised user.

Instructions received through the registered account email may be treated as authorised, but we may request additional verification where an instruction concerns account access, a different delivery address, confidential order information or another security-sensitive action.

Tell us promptly if you believe an account or registered email has been compromised.

17. Physical badges and patches

Physical badge and patch manufacturing is provided through the separate EmbroideryBadge.uk operation, which uses its own system, account and terms.

Unless expressly stated otherwise in writing, these Net Digitizing terms govern digital digitizing and artwork services and do not replace the terms applicable to an EmbroideryBadge.uk order.

18. Limitation of liability

Nothing in these terms excludes or limits liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation; or
• any other liability that cannot lawfully be excluded or limited.

Subject to the paragraph above and to the extent permitted by law:

• we are not liable for loss of profit, loss of revenue, loss of business, loss of anticipated savings, loss of goodwill or indirect or consequential loss;
• we are not liable for damage to garments, materials or a production run to the extent that the damage could reasonably have been prevented by the checks and test stitch required under section 9;
• we are not liable for production factors outside our reasonable control, including machine condition, thread, needles, fabric, backing, hooping, tension or operator setup; and
• our total aggregate liability arising from an individual job will not exceed the amount paid for that job.

The limitations apply only to the extent that they are reasonable and enforceable under applicable law.

19. Events outside our control

We are not responsible for delay or failure caused by events outside our reasonable control, including serious internet or hosting failures, power failures, fire, flood, extreme weather, industrial disputes, transport disruption, acts of government, war, terrorism, civil disorder, epidemics or failure of critical third-party services.

We will take reasonable steps to reduce the effect of the event and resume performance when reasonably possible.

20. Suspension and termination

We may suspend work or terminate a contract where:

• payment is overdue;
• required information or approvals are not supplied;
• continuing would infringe another person’s rights or applicable law;
• the customer misuses our systems or behaves abusively toward staff;
• there is a material breach that is not remedied within a reasonable time after notice; or
• performance becomes unlawful or impossible.

Termination does not affect rights and payment obligations that arose before termination.

21. Complaints and disputes

If you have a complaint, contact support@netdigitizing.co.uk with the account or order reference and a clear description of the issue.

The parties will first try in good faith to resolve a dispute through their usual business contacts before starting court proceedings, except where urgent legal relief or debt recovery is reasonably required.

22. General terms

Entire agreement. These terms, the accepted quote and the confirmed order details form the agreement for the service. If there is a conflict, a specific written term in the accepted quote or order confirmation takes priority over these general terms.

Changes. A change to an accepted order or these terms must be agreed in writing, except that we may update the general terms for future orders.

Assignment and subcontracting. You may not transfer a contract without our written consent. We may use employees, group operations and suitable subcontractors or service providers to perform parts of the service, while remaining responsible for our contractual obligations.

Third-party rights. A person who is not a party to the contract has no right to enforce it under the Contracts (Rights of Third Parties) Act 1999.

Severability. If a provision is found invalid or unenforceable, the remaining provisions continue in effect.

Waiver. A delay or failure to enforce a right does not waive that right.

23. Governing law

These terms and any non-contractual dispute arising from them are governed by the law of England and Wales.

The courts of England and Wales have exclusive jurisdiction, subject to any mandatory rule that requires otherwise.