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Advantages of placing orders online

Advantages of ordering embroidery digitising and vector artwork orders online.

There are three critical advantages of placing your embroidery digitising or vector artwork orders, quotes or edits online. In this article, we will talk about the correct email method if required.

Saving Time

When you place an order online, the information is instantly uploaded to our system, generating a reference order or quote number immediately. On the other hand, if you email to order or quote. Our customer service personnel must m a n u a l l y enter your details into the system and 

Depending on the volume of work we are dealing with, it may take several hours when we open that email and manually enter your order into our work queue. Using the web-based system is always more efficient if your order is time-sensitive.


 When you place your request online using the embroidery digitising or bespoke artwork service order/quote/edit forms, These forms have the necessary fields for your order. For example, the embroidery digitising form will ask you the fabric you will be stitching on – this allows us to test your design on a similar fabric on one of our nine embroidery machines.

In the case of Vector artwork orders, it will ask you the process, whether it’s for screen printing or direct to film, or you require a cutline for print and cut artwork etc . so the image can be vector or optimised according to your printing process.

You can still talk to us.

If you wish to discuss certain aspects of an order, place a quote and ask for a call back in the comments or call us as soon as you have a reference quote ID, and we will be delighted to discuss the design with you. Moreover, multiple people can look at your design since it’s on the system.

We have a Help&Advice button below all completed orders and quotes. Click on this button to raise a support ticket, and a senior quality control adviser will give you a call back if required.

If you need any help with using the online system to place an order 

Click here to view a short video online, or you can always call our Customer Service Team, and we can “talk you through” the system or arrange for a “Team Viewer” remote session to show you a live demonstration.

As a UK-based business, you can communicate with us effectively to discuss any aspects of your orders or edits; be it a custom embroidery design, vector artwork, embroidered badges, or woven badges.

advantages of ordering online
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